Support Articles
How do I preheat the grill correctly?
The lid of the grill should be closed during heating to reach the desired temperature. To achieve a perfect result, the grill should be preheated for 15 - 20 minutes on the highest setting.
Yellow flames instead of blue
When grilling with a gas grill, the flame should be blue. A healthy grill flame may have a little yellow on the tips of the blue flame, but if you’re seeing a solid yellow flame, something ...Read More
Why won't my gas grill light?
There are many reasons as to why your gas grill isn't lighting. Make sure to check the burners, ignition battery, electrode wires and the propane tank.Check the burnersCheck that the grill ...Read More
Light Gas Grill with a Match
Make sure you are following this method: Do not lean over grill while lighting.Turn gas burner control valves to Off.Open lid during lighting or re-lighting.Open the valve on your propane ...Read More
Burner blockages can cause venturi fires
Food Debris and nesting spiders can clog your burners and cause a venturi fire. Venturi fires occur when something is blocking the gas flow from your valves to your burner ports. If the gas ...Read More
Cooking fatty foods or pouring marinades on a lit grill can lead to a grill fire
When grilling any type of meat all excess fat should be trimmed off. If the fat is not trimmed it will begin to melt during the grilling process and drip onto the flame tamers and burners. ...Read More
Stainless steel grates will not remain shiny once they are heated
Once stainless steel cooking grates are heated they will turn a light brown or gold color. This is a reaction to the heat. Stainless steel cooking grates need to be seasoned to perform ...Read More
Fuel levels can cause your grill to perform irregularly
If your tank is overfilled or almost empty it can cause your grill to perform at lower temperatures. If your grills performance has changed drastically from the one cooking experience to the ...Read More
The burn off method is the best way to clean your TRU-infrared grill
After each use it is advised that you burn off any excess grease and food debris that has accumulated on your grates.Turn the grill to HIGH and close the lid. Leave it on for around 15 ...Read More
Lid mounted temperature gauges measure air temperature inside the grill not grate temperature
A common misconception is that the temperature gauge in the lid of your grill is reading the cooking temperature. This is not true. Lid mounted temperature gauges measure the air temperature ...Read More
The lid does not close completely on one side
It may happen that the lid does not close completely on one of the sides.This can be easily corrected.
Put a hand under the lid on the opposite side of where it does not close ...Read More
What is the difference between direct and indirect grilling?
There are two important methods of grilling with a closed lid. One is direct grilling and the other is indirect grilling. Here is the difference direct grilling.
With direct heat, you ...Read More
FAQ | Gas Grill
How do I preheat the grill correctly?
The lid of the grill should be closed during heating to reach the desired temperature. To achieve a perfect result, the grill should be preheated for 15 - 20 minutes on the highest setting.
Yellow flames instead of blue
When grilling with a gas grill, the flame should be blue. A healthy grill flame may have a little yellow on the tips of the blue flame, but if you’re seeing a solid yellow flame, something ...Read More
Why won't my gas grill light?
There are many reasons as to why your gas grill isn't lighting. Make sure to check the burners, ignition battery, electrode wires and the propane tank.Check the burnersCheck that the grill ...Read More
Light Gas Grill with a Match
Make sure you are following this method: Do not lean over grill while lighting.Turn gas burner control valves to Off.Open lid during lighting or re-lighting.Open the valve on your propane ...Read More
Burner blockages can cause venturi fires
Food Debris and nesting spiders can clog your burners and cause a venturi fire. Venturi fires occur when something is blocking the gas flow from your valves to your burner ports. If the gas ...Read More
Cooking fatty foods or pouring marinades on a lit grill can lead to a grill fire
When grilling any type of meat all excess fat should be trimmed off. If the fat is not trimmed it will begin to melt during the grilling process and drip onto the flame tamers and burners. ...Read More
Stainless steel grates will not remain shiny once they are heated
Once stainless steel cooking grates are heated they will turn a light brown or gold color. This is a reaction to the heat. Stainless steel cooking grates need to be seasoned to perform ...Read More
Fuel levels can cause your grill to perform irregularly
If your tank is overfilled or almost empty it can cause your grill to perform at lower temperatures. If your grills performance has changed drastically from the one cooking experience to the ...Read More
The burn off method is the best way to clean your TRU-infrared grill
After each use it is advised that you burn off any excess grease and food debris that has accumulated on your grates.Turn the grill to HIGH and close the lid. Leave it on for around 15 ...Read More
Lid mounted temperature gauges measure air temperature inside the grill not grate temperature
A common misconception is that the temperature gauge in the lid of your grill is reading the cooking temperature. This is not true. Lid mounted temperature gauges measure the air temperature ...Read More
The lid does not close completely on one side
It may happen that the lid does not close completely on one of the sides.This can be easily corrected.
Put a hand under the lid on the opposite side of where it does not close ...Read More
What is the difference between direct and indirect grilling?
There are two important methods of grilling with a closed lid. One is direct grilling and the other is indirect grilling. Here is the difference direct grilling.
With direct heat, you ...Read More