Support Articles
Digital Smoker Won't Turn On
The digital timer, temperature and the heating element is shut off and won't turn on.Your smoker is equipped with a thermostat (high limit safety shut off) to give added safety in case of ...Read More
Digital Smoker: The door isn’t sealing
The door is equipped with silicone gasket that may need adjustment after extended use.There are three screws that hold the adjustable bracket that is attached to the door. These screws are ...Read More
Can I use an extension cord?
For optimal performance, we recommend that you do not use an extension cable. If you must use an extension cord, please note the following for safety reasons:Use a cable suitable for outdoor ...Read More
Digital Smoker: LED screen is hard to read and dull
As with any LED screen, over time it will become dull and hard to read. When storing you smoker keep it out of direct sun light and covered, if possible.Refer to your manual on how to ...Read More
The timer and temperature seems to be working, but the heating element isn’t getting hot.
Unplug and reconnect the heating element by removing the cover plate located on the back of the smoker and try again. If that doesn’t solve this issue the heating element will need to be ...Read More
My GFCI circuit pops when I use my smoker. There’s nothing else plugged into the circuit.
Your smoker uses a low 750 watt heat output and low ampere consumption so tripping your GFIC circuit will be unlikely.If the GFIC circuit pops, check the following:Check if the heating ...Read More
Stainless steel grates will not remain shiny once they are heated
Once stainless steel cooking grates are heated they will turn a light brown or gold color. This is a reaction to the heat. Stainless steel cooking grates need to be seasoned to perform ...Read More
Lid mounted temperature gauges measure air temperature inside the grill not grate temperature
A common misconception is that the temperature gauge in the lid of your grill is reading the cooking temperature. This is not true. Lid mounted temperature gauges measure the air temperature ...Read More
FAQ | Electric Grill
Digital Smoker Won't Turn On
The digital timer, temperature and the heating element is shut off and won't turn on.Your smoker is equipped with a thermostat (high limit safety shut off) to give added safety in case of ...Read More
Digital Smoker: The door isn’t sealing
The door is equipped with silicone gasket that may need adjustment after extended use.There are three screws that hold the adjustable bracket that is attached to the door. These screws are ...Read More
Can I use an extension cord?
For optimal performance, we recommend that you do not use an extension cable. If you must use an extension cord, please note the following for safety reasons:Use a cable suitable for outdoor ...Read More
Digital Smoker: LED screen is hard to read and dull
As with any LED screen, over time it will become dull and hard to read. When storing you smoker keep it out of direct sun light and covered, if possible.Refer to your manual on how to ...Read More
The timer and temperature seems to be working, but the heating element isn’t getting hot.
Unplug and reconnect the heating element by removing the cover plate located on the back of the smoker and try again. If that doesn’t solve this issue the heating element will need to be ...Read More
My GFCI circuit pops when I use my smoker. There’s nothing else plugged into the circuit.
Your smoker uses a low 750 watt heat output and low ampere consumption so tripping your GFIC circuit will be unlikely.If the GFIC circuit pops, check the following:Check if the heating ...Read More
Stainless steel grates will not remain shiny once they are heated
Once stainless steel cooking grates are heated they will turn a light brown or gold color. This is a reaction to the heat. Stainless steel cooking grates need to be seasoned to perform ...Read More
Lid mounted temperature gauges measure air temperature inside the grill not grate temperature
A common misconception is that the temperature gauge in the lid of your grill is reading the cooking temperature. This is not true. Lid mounted temperature gauges measure the air temperature ...Read More